EUCE Products: Frequently Asked Questions (FAQ)

A: EUCE specializes in:

• Physical Therapy Devices
• Electronics
• Personal Care Products

A: We recommend:

• Clearly identify your needs.
• Read product descriptions and specifications carefully.
  
• Contact our customer service team if you need guidance.

A: Safety is our priority. Our products comply with relevant safety standards. Specific certifications are listed on individual product pages.

A: Browse our website, add items to your cart, proceed to checkout, enter your shipping details, select a payment method, and complete your purchase.

A: Orders are usually processed and shipped within 1-3 business days. After your order is shipped, you can contact us at any time to inquire about logistics tracking information.

A: All our products are free shipping. Delivery time is usually about 7 days. All products are delivered by air.

A: Yes, we offer international shipping to selected countries. Customers are not responsible for any applicable duties, taxes, or fees levied by their country.

A: We accept returns within 30 days of delivery for unused items in original condition with all packaging and accessories. Exclusions may apply. Contact customer service for a Return Merchandise Authorization before shipping your return. Return shipping costs for non-defective items are the customer’s responsibility.

A: Contact our customer service team within the return period with your order details and reason for return. They will provide instructions.

A: Refunds are processed within 3-7 business days after we receive and inspect your returned item. The refund will be issued to your original payment method.

A: Yes, products come with a manufacturer warranty. The specific warranty period varies by product and is detailed on the product page or included documentation.

A: The warranty covers defects in materials or workmanship under normal use. It does not cover damage from accidents, misuse, neglect, unauthorized repairs, or normal wear and tear.

A: Contact our customer service team with proof of purchase and a description of the issue. They will assist you with troubleshooting or warranty service procedures.

A: Paper manuals are provided with the product. Electronic manuals may be available in the “Support” or “Downloads” section of the relevant product page on our website. Alternatively, you can contact our customer service.

A: Yes. Read the safety instructions and user manual thoroughly. Consult your physician before use if you have underlying health conditions, are pregnant, or have medical implants. Start with the lowest settings.

A: Follow the cleaning instructions in the user manual. Typically, wipe the main unit with a dry or slightly damp cloth. Clean removable accessories as directed. Avoid harsh chemicals. Store in a cool, dry place.